What airlines do you use?

We have excellent and long-standing relationships with a wide range of airlines and international hotel brands. We understand the nuances of doing business in Japan and are well equipped to manage these.

We have relationships with the following airlines that operate routes between London Heathrow and Tokyo:

  • British Airways
  • All Nippon Airways
  • Japan Airlines
  • Finnair (a non-direct service via Helsinki)
  • Etihad (non-direct)
  • Singapore (non-direct)

Can I choose my seats on the flight?

Groups seats cannot be pre-booked or pre-payed.  Please advise your Events Co-ordinator of your requirement and we will investigate cost and availability as soon as possible, unfortunately we cannot guarantee any specific seating requests.

Can I upgrade my flights?

Depending on availability, please contact your Event Co-ordinator for updates on available upgrades.

Can you link my flights with our frequent flyer/One World numbers?

As part of a group booking we are unable to link your frequent flyers/One World numbers.  However please do supply your number and we will enter it into the booking.  We would advise you make check in staff aware of your number at the airport.

When will the flight times be available?

Your flight details including timings will be communicated to you in February 2020.

Can you send me my flight times?

An itinerary should be sent to you with all the details related to your flight in February 2020, if this isn’t the case please contact your Event Co-ordinator for more information.

Can I change my flights?

A change can be made to either your outbound or return flight subject to airline availability.  All airline changes are subject to fare increases, additional costs will be communicated to you prior to booking. 

What time does our flight depart?

An itinerary should be sent to you with all the details related to your flight in February 2020, if this isn’t the case please contact our Event Co-ordinator for more information.

Can I book extra leg room?

Depending on availability, please request through your Event Co-ordinator.

What is our luggage allowance?

Luggage allowance varies depending on the airline you are travelling with, please speak Event Co-ordinator for information.  This will be detailed in your flight itinerary. 

Has special assistance been arranged for me?

Assistance can be arranged at the airport in advance of your travel, please contact your Event Co-ordinator with details of the assistance required.

How much will it cost to choose my seats?

Seats are allocated as part of a group booking, please make your  Event Co-ordinator aware of your preferred seating.

How much would it cost for me to change my flight to 'DATE' instead?

A change can be made to either your outbound or return flight subject to airline availability.  All airline changes are subject to fare increases, additional costs will be communicated to you prior to booking. 

What airline am I flying with?

An itinerary should be sent to you with all the details related to your flight in February 2020, if this isn’t the case please contact your Event Co-ordinator for more information.

Have I completed my API form?

API is required for entry into Japan, a link will be provided closer to your travel date for the required information to be supplied.

Please can you advise the airline of my dietary requirements?

Please inform your Event Co-ordinator of your dietary requirements a minimal of 3 weeks prior to travel to be confirmed with the airline.

Can you confirm that we will be sat together?

Request may be taken, however depending on availability we cannot guarantee this. We will try our best to accommodate.

How much would it cost to upgrade our flights?

Depending on availability, please contact your Event Co-ordinator for updates on available upgrades.

Can I book an aisle/window seat?

Seats are allocated as part of a group booking, please make your  Event Co-ordinator aware of your preferred seating.

How do I collect my BA airmiles?

As part of a group booking we are unable to link your frequent flyers/One World numbers.  However please do supply your number and we will enter it into the booking.  We would advise you make check in staff aware of your number at the airport.

Is there an option to upgrade to Premium Economy?

Depending on availability, please contact your Event Co-ordinator for updates on available upgrades.

Will our passports be ok if we leave the EU?

Please check the GOV.uk website for the latest advice.  Passports must have at least 6 months validity remaining from their inbound flight date. Upon Brexit, delays at security and immigration may be longer than usual so would advise arriving to the airport in good time and checking the flight status in case of delays.

Do I need a visa?

A GB passport holder does not require a tourist visa for Japan.   

Can you confirm which seats I have been allocated?

Seats numbers can be communicated to you closer to your travel date.

Can my airline loyalty programme membership be used against my group flight?

Please note that airline loyalty programme memberships can be registered against your name within the booking, however as your seat forms part of our group reservation and we are bound by group terms, the airline do not normally recognise or award benefits to client’s individual loyalty cards. We would always recommend showing your loyalty cards when checking in as the airline staff may wish to acknowledge this at that stage.

Can I pre-book my airline seat once my group flight has been allocated to my booking?

As your seat forms part of a group ticket, we are unable to share the booking reference with you as the ticket contains the data of all our clients within that ticket. Therefore, all requests regarding your seating should be made via ourselves and whilst we can register your requests, we are unable to guarantee these as ultimately the allocation of the seating on board the aircraft is in the hands of the airline. Individual online check-in is also not possible.

What are the airline baggage allowances?

Where flights are included as part of your travel package the following baggage allowances will apply*:

Japan Airlines 

Economy / Premium Economy - 2 x 23kg

Business - 3 x 32kg

Hand Baggage – 1 x 10 kg cabin bag with total linear dimensions (length, width, height) of no more than 115 cm (45 in.). Plus, a personal bag (shopping bag, handbag, laptop bag etc.). The total weight of both bags should not exceed 10kg.

For more information view here.

British Airways 

Economy / Premium Economy – 2 x 23kg

Business – 2 x 32kg 

Hand Baggage -1 x 23 kg cabin bag with maximum total linear dimensions 56 x 45 x 25cm. Plus, a personal bag (shopping bag, handbag, laptop bag etc.)  

For more information view here

All Nippon Airways 

Economy / Premium Economy – 2 x 23kg

Business – 2 x 32kg

Hand Baggage – 1 x 10 kg cabin bag with total linear dimensions (length, width, height) of no more than 115 cm (45 in.) Plus, a personal bag (shopping bag, handbag, laptop bag etc.)  

For more information view here. 

Finnair 

Economy – 2 x 23kg 

Business – 3 x 23kg

Hand Baggage – Economy: 1 x cabin bag with total linear dimensions 56 cm x 45 cm x 25 cm. Plus, a personal bag (shopping bag, handbag, laptop bag etc.) with a combined weight of 8kg. 

Hand Baggage – Business- 2 x cabin bag with total linear dimensions 56 cm x 45 cm x 25 cm. Plus, a personal bag (shopping bag, handbag, laptop bag etc.) with a combined weight of 10kg

For more information view here.

Please note, the airline withholds the right to change their baggage allowance at any point.

How do I Check-In for my flight?

We recommend that you arrive at the airport a maximum of three hours prior to departure. Check-in desks usually open two hours prior to an international flight.

Do I receive physical flight tickets?

If you have purchased flights as part of your package with Team GB Live, you will not be issued any physical flight tickets or a booking reference as our allocations are group flights travelling on group electronic tickets. All you need to do is present your passport upon check-in, and boarding cards will then be issued. Please note that seats are pre-allocated and online check-in is not possible due to the seats being managed in a group.

What if I miss my included Group flight?

Please be advised that if you miss, cancel or ‘no show’ for any of your group flights, your onward travel may be cancelled, and you will be required to purchase a new onward ticket at your own expense. Depending on which airline you are travelling with, this could be your international flights only or could also include your domestic flights too (if applicable). For example, if your international and domestic flights are with Japan Airlines and you missed a domestic flight, any onward travel would be cancelled by the airline. This is due to all flights being on the same group airline ticket. 

How can I make airline meal requests?

Please advise us in writing of any special dietary/meal requests i.e. vegetarian/gluten-free meals. These requests will be submitted to the airline and are subject to availability and at the discretion of the carrier.

I have an airborne allergy, how do I inform the airline? I have a severe nut allergy, who do I inform?

If you have a food allergy, we can request special meals that exclude a variety of potential allergens, e.g. seafood, dairy and gluten. You can find out more about food allergens directly on the airline’s website. You can also check the label on the packaging or ask a member of your cabin crew. Airlines are usually unable to heat or refrigerate any food items you might bring with you. If you prefer to consume your own food, we suggest opting for non-perishable food.

Severe allergic reactions on board are rare but if you suffer from a severe allergy always speak to your doctor before you travel to discuss potential risks and how you can minimise becoming ill on your trip.

Airlines cannot guarantee a nut-free cabin environment or prevent other passengers from bringing their own food on board. Meals containing tree nuts may continue to be served throughout the aircraft and tree nut-based snacks may also continue to be served in other cabins of travel depending on the aircraft type. We use the recommendations of the International Air Transport Association (IATA) for allergen-sensitive passengers to make sure your flight is as comfortable as we can make it.

Nut allergy aboard a flight

Here are a few examples of how you can prepare:

  • If you have been prescribed an epinephrine/adrenaline auto-injector like Epipen, Anapen, Twinject or Jext make sure you carry this with you in your hand baggage. Take an emergency treatment plan and a letter signed by your doctor with you to minimise delays at airport security
  • Clearly label your medication to show who it should be administered to
  • You will be able to pre-board when you present your medical letter for the epinephrine/adrenaline auto-injector to staff at the gate. This will allow you to wipe down your seating area to help prevent inadvertent contact with peanut or tree nut traces. Passengers must bring their own suitable wipes
  • When boarding the aircraft, you must inform cabin crew of your severe peanut or tree nut allergy. If you request it, cabin crew will make an announcement so that other passengers are aware of your allergy. Cabin crew will also suspend the serving of loose nut snacks in your cabin of travel
  • Advise cabin crew and the people seated next to you of your allergy, where you have placed the medication and what to do in an emergency. The cabin crew can speak to people seated near to you to help explain your allergy
  • Ensure your medication is easily accessible throughout the flight, e.g. place it in the seat pocket or on you personally
  • Cabin crew are trained to recognise symptoms of anaphylaxis and administer treatment but if you are travelling with family, friends or guardians they would be expected to treat you first
  • Wear a medi-alert bracelet