How am I protected against cancellation or postponement of the Games?
Team GB Live protects our customers through ATOL and ABTA bonding licensing. Financial protections are guaranteed by booking with us.
Can I have a refund if the Games are cancelled or postponed again because of COVID-19?
Yes. We have created a Covid-19 Guarantee that means if the Games get cancelled or postponed again before your departure date because of Covid-19 you will be entitled to a full refund. You can choose to have a full refund, move your booking to the new dates free of charge or move the value of your booking to the Paris 2024 Olympic Summer Games (subject to availability).
What happens if the Games go ahead but fans are not allowed into stadiums?
We appreciate that you may have many questions about stadia access, reduced capacities or if the Games have to be competed behind closed doors.
At the moment, we are planning for the Games to go ahead as promoted in July and August 2021. We will stay in close contact with the Tokyo 2020 Organising Committee of the Olympic Games (TOCOG) and the venues to share updates and details as and when we know them if the situation changes.
What measures are being implemented on planes to deal with social distancing?
You can be rest assured that we will work with all our service providers to ensure you are kept informed of the most up to date advice, guidance and protocols with regards to social distancing and international travel. We appreciate the importance of this aspect of your booking and we will work with all the service providers in your package to fully understand measures that they are putting in place.
I am not going to book until I receive more guarantees about safety in Japan. Will there be any packages left?
As Team GB’s official travel company, you can be guaranteed that we will have the widest choice of ticket-inclusive travel packages available to all fans and we are already working on new itineraries.
There are a wide range of hotel and ticket as well as flight and ticket packages to choose from but as packages including hotels, flights and tickets are sold to supporters, some will become limited in availability, so the specific session or sport that you wanted, we recommend that you book as soon as possible. We will do our best to ensure that travel packages remain available for fans to purchase in to 2021, but this cannot be guaranteed.